Our
    preferred method of communication is by e-mail in that it will provide
    a written, recorded, accurate, verifiable communication that
    will save time and money by avoiding errors in the communication
    of information such as name, address, zip code, e-mail address,
    telephone numbers, product information and delivery information.


    
Thank you for your help!


    
Click here to e-mail
To place your order: Your order should be placed on line through our shopping cart.......
Please do not call us to place your order, our credit card processor does
 not allow us to enter credit card information to them by telephone for security 
reasons. Your credit card order can only be placed on line. 

To request information: Please request information by product name, description and 
part number to avoid rejection by our spam eliminator. E-mail with out the subject of 
the e-mail provided by the sender will not be read. if you need a answer right away 
send a e-mail...Information request by phone will be to a voice mail box and could take
 up to 72 hours for a return call. Cell phone callers beware, cell phone voice messages
 frequently break up and are not audible or complete and cannot be responded to when
 we cannot make out the message. If the return call number is not complete we cannot
 return the call. If the caller does not state the purpose of the call the call will not be 
returned. Send e-mail from here. 

To request a next day air shipment: To request a next day air shipment you must first 
e-mail us to check stock. If the item is in stock we will notify you to place your order 
on line and select the next day air shipment option and pay by credit card. We do 
not ship FedEx at this time and our next day air shipping does have a handling charge 
included. Please do not send us or call in your FedEx number.

Thank you for your help!

e-mail customerservice@americankelco.com

Our mailing address:

Kelco Industries
544 Lewelling Blvd.
San Leandro, CA 94579
Attn: Customer service


To contact us by telephone 510.351.6676

Our return, refunds and warranty policy

Products found to be defective in materials or workmanship within 10 days of your receipt will be replaced at no cost to you upon our inspection of returned product. Stock items may be returned if returned in the original container, original condition and done so with our written permission (e-mail will work for this) if we are notified in writing within 10 days of your receipt of goods. No return can be made with out our written authorization. We will refund the full purchase price less shipping cost and a 20% restocking charge on authorized stock items returned. Items requiring a quoted price or take longer than 7 days to ship are not stock items and cannot be returned unless found to be defective within 10 days of receipt. We do not refund shipping costs unless product is defective. To protect your right to a refund, replacement or return please request a free sample of the product you are purchasing. Any product that cannot be priced from our web pages will be considered a special order and cannot be returned. Large quantity purchases and custom items cannot be returned. The correct size of inserted materials in our products should be determined by you from a sample you request. You should test the product b/4 you purchase it from us to determine if it will do what you need it to do.