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Our
preferred method of communication is by e-mail in that it will provide
a written, recorded, accurate, verifiable communication that
will save time and money by avoiding errors in the communication
of information such as name, address, zip code, e-mail address,
telephone numbers, product information and delivery information.
Thank you for your help!
Click here to e-mail |
To place your order: Your order should be placed on line through our shopping cart.......
Please do not call us or send a fax to place your order, our credit card processor does
not allow us to enter credit card information to them by telephone for security
reasons. Your credit card order can only be placed on line at this time. A mail in order
should also be placed from our shopping cart by your clicking the arrow to the right of
payment method dialog box and selecting your option from the drop down window.
Please fill out the mail in order form completely. It sends us a e-mail of your pending
order so we will know that you are mailing us a order. We do not consider your pending
order a order until we receive payment, Checks and money orders should be made out
to Kelco Industries. If we do not receive payment it is not a order. After you complete
the mail in order form print it out and mail it in to us with your payment. Payment by
money order ships in the time frame per the information on that items web page.
Orders paid by check ship in 20 business days due to most banks no longer providing
information as to a specific check number having cleared.
To request information: Please request information by product name, description and
part number to avoid rejection by our spam eliminator. E-mail with out the subject of
the e-mail provided by the sender will not be read. if you need a answer right away
send a e-mail...Information request by phone will be to a voice mail box and could take
up to 72 hours for a return call. Cell phone callers beware, cell phone voice messages
frequently break up and are not audible or complete and cannot be responded to when
we cannot make out the message. If the return call number is not complete we cannot
return the call. If the caller does not state the purpose of the call the call will not be
returned. Send e-mail from here.
To request a next day air shipment: To request a next day air shipment you must first
e-mail us to check stock. If the item is in stock we will notify you to place your order
on line and select the
next day air shipment option and pay by credit card. We do
not ship FedEx at this time and our next day air shipping does have a handling charge
included. Please do not send us or call in your FedEx number.
Thank you for your help!
e-mail customerservice@americankelco.com
Our mailing address:
Kelco Industries
544 Lewelling Blvd.
San Leandro, CA 94579
Attn: Customer service
To contact us by fax 510.483.7766
To contact us by telephone 510.351.6676
http://www.americankelco.com